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Waiver Assistance

All waivers are processed online through Gallagher.  For assistance with your waiver, you can contact Gallagher.  For all other concerns, please contact the student health insurance office at 513-556-6868.

Student Health Insurance Waiver Denied?

An automated message will be sent from Gallagher to the student's UC Email which will state the reason for the denial.  Many times additional information is required.

If you need to submit additional information:

  1. Log into Catalyst
  2. Under ‘My Finances’, on the left hand side click on ‘Student Health Insurance’
  3. Select ‘Health Insurance Waiver status.
  4. You will be required to select the year you are waiving coverage for.
  5. Click “continue” and you will be re-directed to the Gallagher web page.
  6. On the left hand side, click “View My Submitted Forms”
  7. You can now edit the data that was input, or if you need to attach a document scroll to the bottom of the screen and you will be given the option to upload documentation.
  8. You will then re-submit the form

Check Your Student Health Insurance Waiver Status

  1. Log into Catalyst
  2. Under ‘My Finances’, on the left hand side click on ‘Student Health Insurance’
  3. Select ‘Health Insurance Waiver status.
  4. You will be required to select the year you are waiving coverage for.
  5. It will state if the waiver is approved or denied.

Filing an Appeal

Students may file an appeal for a refund of the cost of student health insurance if they failed to do so by the waiver deadline if:

  1. Their policy meets the University’s Board Rule Requirements
  2. Their coverage started at the beginning of the semester for the term in which they are appealing,
  3. The term has not ended for which they are appealing,
  4. They have not utilized benefits of the insurance, and
  5. They have not previously filed and been approved for an appeal

Student Health Insurance Waiver Appeal

In addition, students must provide the following required documents, for the appeal to be processed.

Required Documentation
Verification of Coverage Letter Students must submit a dated letter on letterhead from their insurance company stating the following: 1) date coverage began/ended; 2) name of those insured.
Plan Certificate Documentation showing that the plan meets Board requirements.
Proof of Access Documentation showing proof of access to care within 50 miles of the University while on campus.

Please note, that waiver appeal submissions can take up to 30 days to be reviewed and processed by the appeals committee.

Contact Us

UC Student Health Insurance
Richard E. Lindner Center, 
Suite 334
2751 O'Varsity Way, 
Cincinnati, OH 45221

studins@ucmail.uc.edu
Phone (513) 556-6868
Fax (513) 556-6655

Office hours: 8:30 a.m. - 4:30 p.m.