Get the most out of your coverage
Manage your account online through United Healthcare Student Resources. Get access to claims status, EOBs, network providers, correspondence and coverage information by logging into My Account. If you do not have an account, you can create one by using your 7 digit insurance ID number, and clicking on Create Account.
University Health Services on Campus
Primary care, including women's health, medically necessary lab work, and x-ray through UHS is covered at no additional cost when utilizing your student health insurance benefits. In addition, mental health visits are covered at a $0 co-insurance for most services. There is also a pharmacy on campus where you can receive prescriptions at a reduced rate.
TeleHealth Services by Healthiest You
Starting the effective date of your policy, you have 24/7 access to medical advice through HealthiestYou, a national telehealth service. Call 1-55-870-5858 or visit HealthiestYou to get access to a board-certified physician via phone and/or video, where permitted.
Member cost-sharing will be waived, including copays, coinsurance and deductibles, for COVID-19 diagnostic testing provided at approved locations in accordance with CDC guidelines.
Any referral provision will be waived for COVID-19 tests and/or treatment. In the event a claim is denied for no referral, it can be appealed for reconsideration.
All other treatment will be paid according to the benefits of your policy.
UHC is encouraging members to take advantage of the Virtual Visit capability, available through the HealthiestYou mobile app. UHCSR insureds have access at no charge, when it’s included with their UHCSR medical plan. For more information, go to United Healthcare
Optum is opening its Emotional-Support Help Line, providing access to specially trained mental health specialists to support people who may be experiencing anxiety or stress following the recent developments around COVID-19. Optum’s toll-free help line number, 866-342-6892, will be open 24 hours a day, seven days a week, for as long as necessary.
Zach Edwards: (513) 556-6868
Leanna Chasteen: (513) 558-3896
University Health Services
Richard E. Lindner Center
2751 O'Varsity Way, 3rd Floor
Cincinnati, OH 45221-0010
Phone (513) 556-2564
Monday, Tuesday, Thursday and Friday:
8:00 a.m. to 4:30 p.m.
Wednesday: 10:00 a.m. to 4:30 p.m.
(Closed daily 12:15 p.m - 12:45 p.m.)