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IT Client Services

College of Medicine IT Client Services offers the following services:

  • Central phone support (one number to initiate any IT request for COM IT).
  • Deskside PC and Mac equipment support, including new system setups, installations, upgrades, updates, repair, virus cleanups, imaging and performance tune-ups.
  • Central IT equipment purchasing.
  • Standard software purchase/licensing and auditing.
  • Classroom equipment support.
  • New technology/equipment discovery and testing.
  • Encryption installation and key management for encrypted devices.
  • Specialized lab equipment support and repair.
  • Liaison with UC IT and UC Health IT for core services to expedite the completion of service requests.
  • Management of College of Medicine equipment inventory and refresh cycles.
  • Management of warranty coverage and repairs with equipment vendors.
  • Support of specialized third-party applications whenever possible.
  • Training for standard software and equipment where applicable.
  • Quality assurance personnel to track and improve customer service.
  • PC equipment relocation/moving services.
  • IT budgeting assistance, including support costs, refresh cycles, etc.
  • iOS and Android device support, including support for email, VPN, Citrix, and wireless access.
  • Active Directory support, including account maintenance and shared folder access

CONTACT US

Office of Operations and Administration
CARE/Crawley Building
Suite E-870
3230 Eden Avenue
PO BOX 670555
Cincinnati, OH 45267-0555

Mail Location: 0555
Phone: 513-558-2485
FAX: 513-558-4408
Email: erin.groeting@uc.edu